1. Go to the ORDER tab.
2. Fill out the form.
3. Attach a copy of your prescription or link to the e-Script.
4. Press SUBMIT.
5. We will get back to you within a few hours on availability and cost (this all depends on the availability of the raw ingredients).
Where do you compound my products?
✔ Our laboratory is an Australian registered pharmacy specialising in compounding medicines. We do not stock the usual pharmacy items. Our accredited pharmacists prepare all compounding prescriptions and will complete the consultation prior to dispatching your order.
How do I know if I am using or taking my products correctly?
✔ We will provide you with detailed information so that you get the most out of your treatment and will only ship your order once you have completed a consultation with a pharmacist. The consultation will only take 10-15 minutes and you choose a time that suits you.
Do I need to come in and pick up my products?
✔ We offer our customers two options:
1) Prescription orders are shipped using an express post service to their home or work address.
2) Customers can also choose to Click & Collect at their preferred pharmacy. Click and Collect is free of charge. Express shipping usually takes 2-3 working days. Please refer to our shipping tab for more details.
What if the product I am looking for is not listed here?
✔ We cannot list everything here because we have a database of over 2000 formulas. Please send us an email.
Why does the product only have a 30 to 90-day expiry?
✔ The expiry date for all compounded medicines is labelled in accordance with the Formulary. The formulas are adapted from either the Australian Pharmaceutical Formulary, US Pharmacopeia or the British Formulary.
What if I am not happy with the products?
✔ If you are unhappy with the quality of the products when it is received, we will send you a replacement or give you your money back.
SHIPPING
Australian Domestic: Free over $99 or $9.00 under $99
International Express: Free over $150 or $35 under $150
Money-Back Guarantee: We have chosen to specialise in key areas so we are very confident in the service and products we provide. If you find that there is an issue with our products when it is received, we will send you a replacement or refund your purchase. It's that simple.
