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Frequently Asked Questions
Prescription Cream Order
You can order by:
1) Send in your own prescription by email or SMS (we prefer electronic scripts)
2) Connect with an experienced medical provider to be prescribed your customised cream (if it is appropriate for you).
We dispatch all our prescription items within 24-48hrs via express post. Please allow for transit time. You will receive a link from Australia Post to track your shipment.
We do not use offshore prescribers.
The medical prescribers we partner with are very experienced in their area of expertise and must be registered to practice in Australia.
Your prescription is compounded or customised by experienced pharmacists in Australia.
Each product will contain different ingredients uniquely prescribed for you.
The active ingredients are sourced from reputable wholesalers who only supply to pharmacies and research centres. The ingredients must meet regulatory standards before they can be supplied for pharmaceutical use. This includes the United States Pharmacopeia (USP), British Pharmacopeia (BP) and National Formulary (NF).
We will refund your purchase or send you a replacement if:
1) The product was damaged during transit
2) The item expired before the expiry date on the label
3) In rare circumstances, if the product prescribed for you by our partner medical provider didn't agree with you because it was too strong, we will replace it within 30 days.
Let customers speak for us
Product is excellent!!! Communication and delivery is really BAD!!!
Love the face cream and serum. No more dry skin and face glows with health.
Would really like to see an spf option too.
I purchased a 3 month pack for my partner in November 2024. He said minoxidil wasn't able to be absorbed into the skin because there wasn't alcohol and apparently you needed the alcohol. I was a bit skeptical so I kept it for myself anyway... and months later, I am seeing results! Even my arms are more hairy than what they were before. I have been using 5% twice daily and wonder when is it appropriate to switch to once daily. Any advice would be much appreciated. My arms are now hairy which is the reason for the four stars (sorry!)
My girlfriend suggested I try this and I am really glad I did. No reactions, easy to use and well price compared to other hair growth products on the market (with and without Minoxidil). Highly recommend it if you have been struggling with hair thinning.
I have had this bottle in the cupboard for months..waiting for other products to finish..finally started using and wow...feels amazing, skin still feels moisturized waking up in the morning which I love.
I've used Minoxidil before but this version is far better in my opinion. It doesnt irratate my skin and it smells great. Im still in the early stages of using this product but I've already bought this again and will continue using it. Great product!
This product is amazing! It brightens my skin and reduces my fine lines. As soon as I stop using this I can tell the difference in my skin! So, I can't go a day without using this. Highly recommend.
Skin Renewal Foaming Cleanser
I like how this cleanser makes my skin feel fresh and soft, the only drawback is how it stings my eyes if I accidentally get some in my eyes when washing my face. But overall it is a very good cleanser.
The results are good but I find it is a bit thick. The cream didn't feel much like a cream and more like a thicker gel/cream. If it was lighter, it would be perfect. I would try it again in a lighter formula.
Worst make my hair thin, dry
Don't use this
I was on the hunt for a product with less alcohol when I came across Minoxidil 5 Plus+. I find it is in a convenient bottle with its own measure and has prevented my hair from shedding any further. My hair looks healthier, thicker and feels softer to touch. I highly recommend it.
This stuff is amazing. The red marks have instantly calmed right down and my skin is recovering like never before.
My friend and myself find this product perfect for our skin and you can really feel
The effects. I think its the high quality that makes it stand out from the rest. Thanks
I use this for nerve pain and it works
Good value for money
I recently completed my treatment and very happy with the results. Elle Derm was helpful, the ordering process was easy and I received the order within 2 days. The pharmacist is also very knowledgable on the subject matter. Despite being an online business, I have received one of the best customer service experience in a long time (for both online and in-store). I highly recommend Elle Derm and will be back to check out their other products.