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Frequently Asked Questions
Prescription Cream Order
You can order by:
1) Send in your own prescription by email or SMS (we prefer electronic scripts)
2) Connect with an experienced medical provider to be prescribed your customised cream (if it is appropriate for you).
We dispatch all our prescription items within 24-48hrs via express post. Please allow for transit time. You will receive a link from Australia Post to track your shipment.
We do not use offshore prescribers.
The medical prescribers we partner with are very experienced in their area of expertise and must be registered to practice in Australia.
Your prescription is compounded or customised by experienced pharmacists in Australia.
Each product will contain different ingredients uniquely prescribed for you.
The active ingredients are sourced from reputable wholesalers who only supply to pharmacies and research centres. The ingredients must meet regulatory standards before they can be supplied for pharmaceutical use. This includes the United States Pharmacopeia (USP), British Pharmacopeia (BP) and National Formulary (NF).
We will refund your purchase or send you a replacement if:
1) The product was damaged during transit
2) The item expired before the expiry date on the label
3) In rare circumstances, if the product prescribed for you by our partner medical provider didn't agree with you because it was too strong, we will replace it within 30 days.
Let customers speak for us
I've used Minoxidil before but this version is far better in my opinion. It doesnt irratate my skin and it smells great. Im still in the early stages of using this product but I've already bought this again and will continue using it. Great product!
The serum itself is very light but I find it dries a little sticky. I love everything else about and that it works without irritation. Would re-purchase and recommend it.
I was very surprise to discover that minoxidil solution comes alcohol-free! Although the current Regaine foam doesn't cause issues for me, the thought of applying alcohol consistently everyday on my scalp did cross my mind. I am so glad Minoxidil Plus+ 5% came across my way. I have been using it for almost a month now and I have not had any issues with the new formula either. The alcohol-free brings peace of mind so if it is working, I will certainly continue. Thank you for introducing me to it and gotta love a local innovation. Highly recommend it if you're on the side line.
This product is amazing! It brightens my skin and reduces my fine lines. As soon as I stop using this I can tell the difference in my skin! So, I can't go a day without using this. Highly recommend.
Skin Renewal Foaming Cleanser
I like how this cleanser makes my skin feel fresh and soft, the only drawback is how it stings my eyes if I accidentally get some in my eyes when washing my face. But overall it is a very good cleanser.
The results are good but I find it is a bit thick. The cream didn't feel much like a cream and more like a thicker gel/cream. If it was lighter, it would be perfect. I would try it again in a lighter formula.
Worst make my hair thin, dry
Don't use this
I was on the hunt for a product with less alcohol when I came across Minoxidil 5 Plus+. I find it is in a convenient bottle with its own measure and has prevented my hair from shedding any further. My hair looks healthier, thicker and feels softer to touch. I highly recommend it.
This stuff is amazing. The red marks have instantly calmed right down and my skin is recovering like never before.
My friend and myself find this product perfect for our skin and you can really feel
The effects. I think its the high quality that makes it stand out from the rest. Thanks
I use this for nerve pain and it works
Good value for money
I recently completed my treatment and very happy with the results. Elle Derm was helpful, the ordering process was easy and I received the order within 2 days. The pharmacist is also very knowledgable on the subject matter. Despite being an online business, I have received one of the best customer service experience in a long time (for both online and in-store). I highly recommend Elle Derm and will be back to check out their other products.
You will not be disappointed with this purchase! This is magic in a bottle for anyone who battles with red acne marks and scars! I will put this on before bed and wake up with noticeable improvements. I was very skeptical until I tried their sample. The red scar gel and dark spot serums are my go to for removing acne marks. It also smells amazing.
This serum is truly amazing! It smells divine, I can see it is lightening my acne scars which I have had for over 3yrs now. I got the hydroquinone version and they added other ingredients for my acne so it can be customised even further. I love it!
Retinamide Regenérist Emulsion 50ml (1.0% Retinaldehyde)
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I have used various retinoids and had settled on a 0.1% retinaldehyde from Avene (which is excellent).
However, the Avene product would not smooth some stubborn scars despite working great for wrinkles.
This Regenérist product has smoothed over a deep old scar on my lip within a month of usage. This scar repeated opened up, but it is now sealed.
I have tough skin, and am not sensitive to inflammation, and so please bear that in mind. This product caused no reddening or flaking, and I felt no irritation in places like the nasolabial folds or eyelids.
The consistency is very smooth, and it travels across the skin very well. I can actually use less of this for greater coverage than the Avene alternative.
The aroma is pleasant to my senses, but I am not very sensitive to skincare aromas anyway.
If you have an advanced requirement for a retinoid, I would fully recommend that you consider this product for either your main retinoid, or for spot treatment.