Shipping policy
Australian Standard: Free over $79 or $11.00 under $79
New Zealand Express: Free over $150 or $20 under $150
North America & Europe Express: Free over $150 or $35 under $150
SHIPPING TIMEFRAMES
AUSTRALIA
Australian Capital Cities 1 - 3 Business Days
Western Australia & Tasmania 3 - 4 Business Days
(Delays may occur outside non-capital cities for each State and Territory)
Our orders are shipped the next day in 99% of cases to ensure customers receive their products ASAP. If there are expected delays on our end, we will notify you. Orders placed over the weekend are shipped on Monday.
INTERNATIONAL EXPRESS
Once the parcel arrives in your country, it is given to your local courier. We have found sometimes it may take less time than indicated and other times it can take an extra 1-2 days. Please use your tracking number for live updates or contact us for any concerns you may have.
New Zealand (Express) 4 - 6 Business Days
New Zealand (Standard) 10 - 14 Business Days
Asia Pacific Region (Standard) 14-21 Business Days
The United States and Canada (Express) 5 - 8 Business Days
European Countries (Express) 8- 10 Business Days
(All shipping time excludes customs clearance. Please allow an additional 1-2 days for areas located outside of capital cities.)
HOW DO I TRACK MY ORDER?
Once your parcel has been shipped, you will receive a shipping confirmation email with your unique tracking number. If you do not receive your order within the expected timeframe and cannot track your parcel, please notify us at hello@elledermaustralia.com
CUSTOMER CARE
Excellent customer service is important to us. We will endeavour to ensure all products are in stock. In the event that we cannot fulfil your order, we will notify you within 24hrs of placing your order.
If you do not receive your order within the expected timeframe and cannot track your parcel, please notify us at hello@elledermaustralia.com