Prescription acne medicines can be useful especially when it comes to managing severe acne. Once the acne is under control, the regimen can be scaled back to over-the-counter products.
Where do you compound my products?
✔ We compound our prescription products in a registered pharmacy laboratory in Brisbane and our operations comply with all Australian pharmacy regulations.
How do I know if I am using or using my products correctly?
✔ We will provide you with detailed information to get the most out of your treatment. Our pharmacist will also get in touch with you to answer any questions you may have. It is a condition of supply that we provide the same level of counselling as if you came into the store. Quality use of medicines is always important to us.
Do I need to come in and pick up my products?
✔ We express post your Customised Prescription products. You can also choose to Click and Collect at your nearest pharmacy. We will send you an SMS when your order is ready for collection at the pharmacy. Please bring a photo ID and having your order number ready will also assist staff at the other end 😊
Why does the product only have a 30 to 90 day expiry?
✔ The expiry date for all compounded medicines is labelled in accordance with the Formulary.
What if I am not happy with the products?
✔ If you are unhappy with the quality of the products when it is received, we will send you a replacement or give you your money back.
Australian Domestic: Free over $69 or $9.00 under $69
NZ & Asia Pacific Express: Free over $120 or $14.90 under $120
North America & Europe Express: Free over $150 or $19.90 under $150
Money-Back Guarantee: Under Australian law, we cannot refund prescription medicines. If you are unsatisfied with our products, please get in touch with us and we would be happy to assist.